Cahoots works with either WiFi or cellular. It defaults to WiFi if a signal is available, but it automatically moves to cellular if no WiFi is available. Any time you have poor WiFi but a strong cellular connection, you may want to disable your phone's WiFi in order to take advantage of the better signal.
Turn your phone’s WiFi off and back on. This will prompt your phone to search for the strongest available WiFi signal.
Turn your phone’s WiFi off and use a cell signal instead. Cahoots uses very little data!
Ask your organization’s IT department give all of your routers or access points the same SSID but different channels. This will help avoid interference, making it more likely that devices will automatically select the strongest available signal.
Cahoots works on iOS and Android devices. In addition to Android and iOS phones, you can use most Android tablets, iPads, and even iPod touches (with WiFi).
If Cahoots is not working over your WiFi, please follow the simple steps on our Networking Requirements page.
Most glitches (e.g., poor reception, dropped audio, missing playback button) can be remedied by:
- Waiting a moment or two until WiFI or cell signal improves.
- Tapping the refresh button (top right of App).
- Closing the App and reopening it (extreme cases).
- Devices can experience speaker feedback when two or more users are in close proximity. Solution: Spread out or use an earpiece.
- Because of mic and phone speaker placement, some Android devices project voice feedback to other users who happen to be talking at the exact same time as the Android talker. Solution: Have the Android user use an earpiece.
- While Cahoots is open on iOS devices:
- Low voicemail volumes may be experienced.
- Streaming audio apps may experience decreased volume.
- Video recording may not be possible.
Please feel free to contact our customer service (call or email) with any questions or issues whatsoever. We are here to help, and to learn from your feedback. We want your Cahoots experience to be fantastic!
With WiFi (default), none of your cellular data is used. However, if WiFi is not available, Cahoots will move to cellular. In cellular mode, it does indeed use your data, but you would need to send and receive about 15,000 messages to use 1 GIG of data. That's a lot of talking!
- Has an unlimited range
- Is more secure
- Is significantly less expensive
- Requires no equipment upkeep
- Is readily scalable, using what your team is already carrying
- Has such features as:
- History Bar
- Emergency Mode
- Push Notifications
- Private One-on-One Conversations
- Allows you to readily speak with any person or group in your organization from a single screen
- Lets you talk to groups that you haven’t joined (so you don’t have to listen to a group all day in order to call it)
- Is exceptionally easy to administer
- Has crystal clear voice fidelity
- Provides full-duplex interaction (all parties can talk simultaneously)
- Offers Emergency Mode, which provides widespread first-alert emergency notification
- Was designed not as a social app, but as a workplace tool for optimal teamwork
Cahoots has a world-wide range. Team members just need to be somewhere on the planet with a decent cellular or WiFi signal. Even across the globe, any voice delay is measured in fractions of a second!
Battery consumption depends on several factors, including the number of messages sent/received, the device you are using, and other apps you have open.
If you were to talk and listen non-stop on Cahoots for an hour, it would probably consume about 15% of your battery. However, battery consumption for normal use typically ranges 4% - 7% per hour.
Cahoots uses AES 128-bit encryption for all audio transmissions.
You can join as many Cahoots teams as you want, but you can only be logged in to one at a time.
For more info, see: How Do I? . . . Switch to Another Team or Log Out Altogether.
During a phone call you are no longer in Cahoots.
Android: You will be returned to Cahoots as soon as you hang up.
iOS: If your call lasts less than 3 minutes, your Cahoots connection will resume as soon as you hang up. If your call lasts more than 3 minutes, you will likely need to return to Cahoots so that the app can be reconnected.
No, the only way to mute Cahoots is to set your status to Inactive. This way, you can mute all other apps (call, text, etc.) by muting your phone, while still being able to hear Cahoots.
- Wireless Push-to-Talk Button
- All wired headsets, earbuds, and speakers
- Most wireless Bluetooth headsets, earbuds, and speakers (we recommend testing any wireless devices before purchasing in large quantities)
Yes. If Cahoots is active, your audio will stream at a decreased volume. If Cahoots is asleep, your audio will stream at normal volume.
If you're holding down the talk button and no one can hear what you're saying, then you may have denied the Cahoots app permission to use your microphone.
Please do the following to fix this problem:
- iOS: Go to Settings > Cahoots and turn on Microphone
- Android: Go to Settings > Device > Applications > Application Manager > Cahoots > Permissions and turn on Microphone
If this doesn't fix the problem, then your firewall could be blocking the Cahoots talk server. To test this, turn off WiFi. If you can then be heard, then your firewall is blocking access. Please contact firstname.lastname@example.org and we can help fix the issue.
If you register using Facebook or Google, then your picture from those platforms will be displayed as your personal icon below each Cahoots group.
If you register using an email and password, then your initials will be displayed as your personal icon below each Cahoots group.
In order to conserve otherwise sensitive iOS batteries, an iOS user's Cahoots app is designed to go to sleep after 3 minutes of inactivity (that person's Cahoots screen is backgrounded or phone locked and no calls are received by that person or his/her groups). When that happens, "zzz" appears to others on that user’s personal icon.
When the user who is asleep opens his/her Cahoots screen or a call is made to that user or one of his/her groups, then the user will awake immediately (the "zzz" will disappear).
In order to call a sleeping user or a group that contains sleeping users, see:
Green = group that you have joined.
You can talk and hear everything that is said to your green groups.
Blue = group that you have NOT joined.
You can talk to your blue groups, but you can not hear anything that is said to or among their team members.
- To join a group (turn blue to green):
1. Tap on the settings button at the bottom-left of the group button.
2. Tap Join Group.
- To leave a group (turn green to blue):
1. Tap the settings button at the bottom-left of the group button.
2. Tap Leave Group.
- Public Group: Does not require an access code in order to join.
- Private Group: Requires an access code in order to join.
- Hidden Group: Requires both a group name and an access code in order to join. A hidden group can be seen only by those who have joined it.
Contact your administrator or team leaders (listed in the profile in your App Menu) to request group access codes and hidden group names/codes. They can easily find the info in their Profile within the App Menu.
Only team administrators and leaders can add, edit, or remove groups. For more info, see How do I? . . . Customize My Groups (Add, Edit, Remove)?
While someone is in the act of speaking, that event is displayed at the top of your history bar and highlighted in dark-teal.
Every history event lists the talker (an individual) and listener (a group or individual). The displayed icons can be pushed for convenient response.
Note: When a speaker addresses a blue group (one to which he does not belong), the listeners will see their green group and the speaker's individual icon displayed. These icons can be individually pushed to separately respond to the group (members) and the individual (non-member). For more info, see How Do I? . . . Respond to Someone Who is on My Team, but Not in My Group?
Yes, you can push-to-talk directly from the history screen by holding down the desired group or user icon.
History is displayed for a rolling 24-hour period. In other words, a conversation event at 1:00pm today will roll off (expire) at 1:00pm tomorrow. Audio records are not maintained on our servers once they have expired.
While you are Inactive, Cahoots doesn't make a peep. However, your history screen records anything that is said to you and/or your joined groups, including emergency transmissions, so that you can listen to it later.
When you tap the Emergency Toggle on the main screen, your screen displays the Emergency Button. For more info, please see "What happens when I talk using the Emergency Button?"
When you talk using the Emergency Button, several things happen:
- All active team members:
- Receive an audio alert
- Hear your emergency message
- Feel their phones vibrate
- See a red bar displayed in their history
- Receive a push notification
- All inactive team members:
- Feel their phones vibrate
- See a red bar displayed in their history
- Receive a push notification
- All team members on your team's emergency contact list receive your team's pre-populated text alert message on their cell phones, even if they've never even installed the Cahoots app.
So use that Emergency Button wisely, my friend!
The search screen has a couple of very useful features:
- Allows you to find and talk to any group or currently connected team member directly from the search screen. Just hold down that icon and talk!
- Allows you to find and send push notifications to team members who are not currently connected (but who have at some point in the past connected to that team). If you wish to speak to a team member who is not currently connected, then tap his NUDGE button in the search screen. He will receive a push notification with a link to automatically join you in Cahoots.
Once established, you cannot change your user email address.
You can, however, edit your personal password.
Via the Cahoots app:
- If you are currently connected to a team, log out.
- On the Opening Screen, tap JOIN A TEAM.
- Enter or tap a team name.
- At bottom of Login screen, tap "I forgot my password".
- Enter your email address.
- You will receive an email with a link that will allow you to reset your password.
Yes, Cahoots offers a PTT button that allows you to keep your phone in your pocket while you talk to team members. This wearable PTT button is small, has a battery that lasts for about 2 years, and costs less than $30.
If you would like to know more go to our accessories page.
Cahoots also works with most Bluetooth headsets. We recommend testing any headsets before purchasing in large quantities.
No, but you can register as a different user with:
- a different email and personal passcode
- a social media account
When you do that, you will enter the team as a completely different user, so you'll need to re-join your preferred groups.
When iOS users are in Cahoots but currently viewing another app on their screen, a red bar will appear at the top of their phones.
In order to conserve otherwise sensitive iOS batteries, an iOS user's Cahoots app is designed to go to sleep after 3 minutes of inactivity (that person's Cahoots screen is backgrounded or phone locked and no calls are received by that person or his/her groups). When that happens, the user's red bar disappears on his/her phone and "zzz" appears to others on that user’s personal icon.
When the user who is asleep opens his/her Cahoots screen or a call is made to that user or one of his/her groups, then the user awakes immediately (the red bar re-engages and the "zzz" disappears).
For info about how to call a sleeping user or a group that contains sleeping users, see:
Yes, but each team requires a unique owner/administrator email address or social media login. In other words, you need to use a different email address or social media login for every team you create.
A single team seat can be used by many different people, but just not at the same time. If your team has 100 seats, then 100 people can be logged in simultaneously. If 10 of them log out, then another 10 people can log in at that time.
We intentionally designed Cahoots to be Owner/Admin-friendly. There's no data for you to import, since team members register directly with Cahoots using their email address or social media login. And you don't have to assign team members to groups, because they can easily join the groups that are relevant to them.
- All you have to do as owner/administrator is:
- Create your team
- Customize your groups
- Invite team members (sends them team name and passcode)
You can also appoint team leaders to manage your team's settings, groups, and access codes. For more info, see How Do I? . . . Promote a User to Team Leader
Absolutely! You can tell who is joined to your Cahoots team at any given moment by:
- Viewing the personal icons beneath the Everyone group.
- Tapping the Search button and viewing the team members who are listed as "Connected" (white background).
In addition, you can see which of your Cahoots team members are not currently joined to the team by tapping the Search button and viewing the team members who are listed as "Not Connected" (grey background). See How Do I? . . . Talk with a Team Member Who Isn't Currently Connected (but Who Has Joined That Team in the Past)
- Owner/Admin: Creator and owner of the team. Has full rights to manage the team (e.g., seat subscription, billing plan, groups, user permissions). Is automatically granted Team Leader permissions, but can also manage subscription/billing plan.
- Team Leader: Promoted by Owner/Admin or another Team Leader. Has the same rights as an Owner/Admin, except cannot manage subscription/billing plan.
- User: Has access to the team, but no ability to manage it.
- Public Team: Does not require a team passcode in order to join. (NOT RECOMMENDED)
- Private Team: Requires a team passcode in order to join.
Team Location displays your team name on the opening screen of Cahoots users who are located within the proximity that you specify. Rather than having to type in your team name, they can just click on it, making it easier for them to join your team.
Actually, it really isn't all that useful unless you are using Cahoots for a one-time event.
There is no limit to the number of groups that a team can have. However, for optimal user experience, it is recommended that you keep your team to 25 groups or less.
If you would like help designing and customizing your groups, we're happy to help...for free (all training and support is included with your Cahoots subscription).
If you want to restrict people from being able to talk to a particular group, then make it a Hidden Group. In order to even view a Hidden Group, users must first enter that team's name and access code.
For more info, see "What is the difference between public, private, and hidden groups?"
To customize your groups, see How Do I? . . . Customize my Groups (Add, Edit, Remove).
Everyone on your emergency alert list receives an alert text message whenever a team member talks using the Emergency button. Cahoots team members can be on your customized emergency alert list, but so can others who have never even installed the App (e.g., board members, local law enforcement).
For info about how to customize your emergency alert list and alert text message, see: How Do I? . . . Manage My Team's Emergency Alert List and Customize My Alert Text Message